Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer
refunds however you can return the product for an exchange. If the period of 30 days has lapsed
since the purchase, we can’t, unfortunately, offer you an exchange.
The following criteria must be met to qualify for an exchange:
● Product is defective
● Product must be in original packaging
● Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product
does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods
are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please
note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be
In order to return an order, you must contact us first.
Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will be
responsible for paying for the shipping costs with regard to the items that you wish to exchange.
We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged
while in transit. If the product is found damaged or used beyond what it
takes for us to reasonably inspect it, then we may reject an exchange.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to (XRPLEVELUPLABS@gmail.com).
This document was last updated on (1.1.2022).